Politika povra\u0107aja novca | Webthly<\/title>\r\n <style>\r\n :root{\r\n --green:#16a34a;\r\n --green-dark:#15803d;\r\n --green-soft:#dcfce7;\r\n --text:#111827;\r\n --muted:#6b7280;\r\n --bg:#f5f7fb;\r\n --card:#ffffff;\r\n --border:#e5e7eb;\r\n --shadow: 0 10px 30px rgba(15, 23, 42, .06);\r\n --shadow-hover: 0 14px 40px rgba(15, 23, 42, .10);\r\n --radius-xl: 28px;\r\n --radius-lg: 22px;\r\n }\r\n\r\n *{box-sizing:border-box}\r\n\r\n html{\r\n scroll-behavior:smooth;\r\n }\r\n\r\n body{\r\n margin:0;\r\n font-family: Arial, Helvetica, sans-serif;\r\n line-height:1.7;\r\n color:var(--text);\r\n background:\r\n radial-gradient(circle at top left, rgba(22,163,74,.08), transparent 28%),\r\n radial-gradient(circle at top right, rgba(59,130,246,.05), transparent 26%),\r\n linear-gradient(180deg, #ffffff 0%, var(--bg) 100%);\r\n }\r\n\r\n a{\r\n color:var(--green-dark);\r\n text-decoration:none;\r\n transition:opacity .2s ease, color .2s ease;\r\n }\r\n\r\n a:hover{\r\n 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border-top:1px solid var(--border);\r\n color:var(--muted);\r\n font-size:14px;\r\n text-align:center;\r\n }\r\n\r\n .small{\r\n font-size:13px;\r\n color:var(--muted);\r\n }\r\n\r\n .note{\r\n background:#f0fdf4;\r\n border:1px solid #bbf7d0;\r\n color:#14532d;\r\n border-radius:16px;\r\n padding:16px 18px;\r\n font-size:14px;\r\n margin:18px 0;\r\n }\r\n\r\n .grid{\r\n display:grid;\r\n grid-template-columns:1fr;\r\n gap:16px;\r\n }\r\n\r\n @media (min-width: 760px){\r\n .grid{\r\n grid-template-columns:1fr 1fr;\r\n }\r\n\r\n .hero{\r\n padding:42px;\r\n }\r\n }\r\n\r\n @media (max-width: 640px){\r\n .wrap{\r\n padding:18px 14px 44px;\r\n }\r\n\r\n .hero,\r\n .card{\r\n padding:22px;\r\n border-radius:20px;\r\n }\r\n\r\n .meta{\r\n display:block;\r\n width:100%;\r\n }\r\n }\r\n <\/style>\r\n<\/head>\r\n<body>\r\n <main class=\"wrap\">\r\n <section class=\"hero\">\r\n <span class=\"badge\">Politika naplate<\/span>\r\n <h1>Politika povra\u0107aja novca<\/h1>\r\n <p class=\"sub\">\r\n Ova Politika povra\u0107aja novca obja\u0161njava uslove pod kojima <strong>Webthly<\/strong> (brend kompanije <strong>OM Media<\/strong>) vr\u0161i povra\u0107aj sredstava za na\u0161e usluge upravljanja reputacijom i automatizovanu razmenu poruka.\r\n <\/p>\r\n <p class=\"meta\">\r\n <strong>Datum stupanja na snagu:<\/strong> 2. april 2026.<br>\r\n <strong>Poslednja izmena:<\/strong> 29. april 2026.\r\n <\/p>\r\n <div class=\"pillrow\">\r\n <span class=\"pill\">SaaS pretplate<\/span>\r\n <span class=\"pill\">Krediti za poruke<\/span>\r\n <span class=\"pill\">Tro\u0161kovi pode\u0161avanja<\/span>\r\n <span class=\"pill\">Viber poslovne naknade<\/span>\r\n <\/div>\r\n <\/section>\r\n\r\n <section class=\"card\">\r\n <h2>1. Op\u0161ti princip<\/h2>\r\n <p>\r\n Budu\u0107i da Webthly pru\u017ea digitalni softver kao uslugu (SaaS) i alate za komunikaciju u realnom vremenu (Viber\/SMS), na\u0161i tro\u0161kovi nastaju onog trenutka kada se usluge aktiviraju ili poruke po\u0161alju. Zbog toga sprovodimo strogu politiku povra\u0107aja novca kako bismo osigurali odr\u017eivost na\u0161e platforme.\r\n <\/p>\r\n <\/section>\r\n\r\n <section class=\"card\">\r\n <h2>2. Povra\u0107aj novca za pretplate<\/h2>\r\n <p>\r\n Pretplate se napla\u0107uju na po\u010detku svakog obra\u010dunskog ciklusa (mese\u010dno ili godi\u0161nje).\r\n <\/p>\r\n <ul>\r\n <li><strong>Mese\u010dni planovi:<\/strong> Nakon \u0161to mese\u010dni obra\u010dunski ciklus zapo\u010dne, delimi\u010dni povra\u0107aj novca za preostale dane u tom mesecu se ne vr\u0161i.<\/li>\r\n <li><strong>Godi\u0161nji planovi:<\/strong> Povra\u0107aj novca za godi\u0161nje planove mo\u017ee se uzeti u razmatranje samo u roku od prvih 7 dana od po\u010detne kupovine, umanjen za sve nastale tro\u0161kove pode\u0161avanja sistema ili poslatih poruka.<\/li>\r\n <li><strong>Otkazivanje:<\/strong> Svoju pretplatu mo\u017eete otkazati u bilo kom trenutku. Va\u0161 pristup \u0107e ostati aktivan do kraja pla\u0107enog perioda.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n <section class=\"card\">\r\n <h2>3. Nepovratne stavke<\/h2>\r\n <div class=\"note\">\r\n <strong>Va\u017eno:<\/strong> Odre\u0111eni tro\u0161kovi se pla\u0107aju tre\u0107im stranama (Viber\/SMS operaterima) i Webthly ih ne mo\u017ee povratiti.\r\n <\/div>\r\n <p>Slede\u0107e stavke su striktno nepovratne:<\/p>\r\n <ul>\r\n <li><strong>Krediti za poruke:<\/strong> Bilo koji Viber ili SMS krediti koji su ve\u0107 iskori\u0161\u0107eni za slanje zahteva kupcima.<\/li>\r\n <li><strong>Mese\u010dne naknade za Viber Business:<\/strong> Naknade pla\u0107ene za odr\u017eavanje \u201eVerifikovanog ID-a po\u0161iljaoca\u201c na Viberu.<\/li>\r\n <li><strong>Po\u010detni tro\u0161kovi pode\u0161avanja:<\/strong> Jednokratne naknade za konfiguraciju naloga i verifikaciju brenda.<\/li>\r\n <li><strong>Prilago\u0111ene integracije:<\/strong> Bilo koji tehni\u010dki rad obavljen u svrhu povezivanja Webthly sistema sa Va\u0161im specifi\u010dnim POS ili CRM sistemom.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n <section class=\"card\">\r\n <h2>4. Kr\u0161enje politike i ga\u0161enje naloga<\/h2>\r\n <p>\r\n Povra\u0107aj novca ne\u0107e biti izvr\u0161en ukoliko je Va\u0161 nalog suspendovan ili uga\u0161en zbog kr\u0161enja na\u0161ih <strong>Uslova kori\u0161\u0107enja<\/strong>. Ovo uklju\u010duje, ali se ne ograni\u010dava na:\r\n <\/p>\r\n <ul>\r\n <li>Slanje spama ili ne\u017eeljenih poruka.<\/li>\r\n <li>Uvo\u017eenje kontakata bez njihove adekvatne saglasnosti (Opt-in).<\/li>\r\n <li>Zloupotrebu \u201e\u0160tita za reputaciju\u201c radi pru\u017eanja la\u017enih informacija.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n <section class=\"card\">\r\n <h2>5. Neispravnost usluge<\/h2>\r\n <p>\r\n Ukoliko Webthly ne uspe da isporu\u010di uslugu usled uporne tehni\u010dke gre\u0161ke sa na\u0161e strane koja traje du\u017ee od 72 uzastopna sata, mo\u017eete ostvariti pravo na srazmeran kredit ili povra\u0107aj novca za pogo\u0111eni period, isklju\u010divo prema na\u0161oj proceni.\r\n <\/p>\r\n <\/section>\r\n\r\n <section class=\"card\">\r\n <h2>6. Obrada povra\u0107aja novca<\/h2>\r\n <p>\r\n Odobreni povra\u0107aji novca bi\u0107e procesirani nazad na originalni na\u010din pla\u0107anja u roku od 5\u201310 radnih dana. Imajte na umu da Va\u0161oj banci ili izdavaocu kreditne kartice mo\u017ee biti potrebno dodatno vreme da proknji\u017ei transakciju.\r\n <\/p>\r\n <\/section>\r\n\r\n <section class=\"card\">\r\n <h2>7. Kontaktirajte nas<\/h2>\r\n <p>\r\n Da biste razgovarali o problemu sa naplatom ili zatra\u017eili pregled za povra\u0107aj novca, molimo Vas da kontaktirate na\u0161 sektor za naplatu:\r\n <\/p>\r\n <p>\r\n <strong>OM Media \/ Webthly<\/strong><br>\r\n E-mail: <a href=\"mailto:info@webthly.com\">info@webthly.com<\/a><br>\r\n Adresa: Otad\u017ebina 3, 71123 Isto\u010dno Sarajevo, BiH\r\n <\/p>\r\n <\/section>\r\n\r\n \r\n <\/main>\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politika povra\u0107aja novca | Webthly Politika naplate Politika povra\u0107aja novca Ova Politika povra\u0107aja novca obja\u0161njava uslove pod kojima Webthly (brend kompanije OM Media) vr\u0161i povra\u0107aj […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-399","page","type-page","status-publish","hentry"],"yoast_head":"\n<title>Refund Policy - 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class=\"sub\">\r\n Ova Politika povra\u0107aja novca obja\u0161njava uslove pod kojima <strong>Webthly<\/strong> (brend kompanije <strong>OM Media<\/strong>) vr\u0161i povra\u0107aj sredstava za na\u0161e usluge upravljanja reputacijom i automatizovanu razmenu poruka.\r\n <\/p>\r\n <p class=\"meta\">\r\n <strong>Datum stupanja na snagu:<\/strong> 2. april 2026.<br>\r\n <strong>Poslednja izmena:<\/strong> 29. april 2026.\r\n <\/p>\r\n <div class=\"pillrow\">\r\n <span class=\"pill\">SaaS pretplate<\/span>\r\n <span class=\"pill\">Krediti za poruke<\/span>\r\n <span class=\"pill\">Tro\u0161kovi pode\u0161avanja<\/span>\r\n <span class=\"pill\">Viber poslovne naknade<\/span>\r\n <\/div>\r\n <\/section>\r\n\r\n <section class=\"card\">\r\n <h2>1. Op\u0161ti princip<\/h2>\r\n <p>\r\n Budu\u0107i da Webthly pru\u017ea digitalni softver kao uslugu (SaaS) i alate za komunikaciju u realnom vremenu (Viber\/SMS), na\u0161i tro\u0161kovi nastaju onog trenutka kada se usluge aktiviraju ili poruke po\u0161alju. Zbog toga sprovodimo strogu politiku povra\u0107aja novca kako bismo osigurali odr\u017eivost na\u0161e platforme.\r\n <\/p>\r\n <\/section>\r\n\r\n <section class=\"card\">\r\n <h2>2. Povra\u0107aj novca za pretplate<\/h2>\r\n <p>\r\n Pretplate se napla\u0107uju na po\u010detku svakog obra\u010dunskog ciklusa (mese\u010dno ili godi\u0161nje).\r\n <\/p>\r\n <ul>\r\n <li><strong>Mese\u010dni planovi:<\/strong> Nakon \u0161to mese\u010dni obra\u010dunski ciklus zapo\u010dne, delimi\u010dni povra\u0107aj novca za preostale dane u tom mesecu se ne vr\u0161i.<\/li>\r\n <li><strong>Godi\u0161nji planovi:<\/strong> Povra\u0107aj novca za godi\u0161nje planove mo\u017ee se uzeti u razmatranje samo u roku od prvih 7 dana od po\u010detne kupovine, umanjen za sve nastale tro\u0161kove pode\u0161avanja sistema ili poslatih poruka.<\/li>\r\n <li><strong>Otkazivanje:<\/strong> Svoju pretplatu mo\u017eete otkazati u bilo kom trenutku. Va\u0161 pristup \u0107e ostati aktivan do kraja pla\u0107enog perioda.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n <section class=\"card\">\r\n <h2>3. Nepovratne stavke<\/h2>\r\n <div class=\"note\">\r\n <strong>Va\u017eno:<\/strong> Odre\u0111eni tro\u0161kovi se pla\u0107aju tre\u0107im stranama (Viber\/SMS operaterima) i Webthly ih ne mo\u017ee povratiti.\r\n <\/div>\r\n <p>Slede\u0107e stavke su striktno nepovratne:<\/p>\r\n <ul>\r\n <li><strong>Krediti za poruke:<\/strong> Bilo koji Viber ili SMS krediti koji su ve\u0107 iskori\u0161\u0107eni za slanje zahteva kupcima.<\/li>\r\n <li><strong>Mese\u010dne naknade za Viber Business:<\/strong> Naknade pla\u0107ene za odr\u017eavanje \u201eVerifikovanog ID-a po\u0161iljaoca\u201c na Viberu.<\/li>\r\n <li><strong>Po\u010detni tro\u0161kovi pode\u0161avanja:<\/strong> Jednokratne naknade za konfiguraciju naloga i verifikaciju brenda.<\/li>\r\n <li><strong>Prilago\u0111ene integracije:<\/strong> Bilo koji tehni\u010dki rad obavljen u svrhu povezivanja Webthly sistema sa Va\u0161im specifi\u010dnim POS ili CRM sistemom.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n <section class=\"card\">\r\n <h2>4. Kr\u0161enje politike i ga\u0161enje naloga<\/h2>\r\n <p>\r\n Povra\u0107aj novca ne\u0107e biti izvr\u0161en ukoliko je Va\u0161 nalog suspendovan ili uga\u0161en zbog kr\u0161enja na\u0161ih <strong>Uslova kori\u0161\u0107enja<\/strong>. Ovo uklju\u010duje, ali se ne ograni\u010dava na:\r\n <\/p>\r\n <ul>\r\n <li>Slanje spama ili ne\u017eeljenih poruka.<\/li>\r\n <li>Uvo\u017eenje kontakata bez njihove adekvatne saglasnosti (Opt-in).<\/li>\r\n <li>Zloupotrebu \u201e\u0160tita za reputaciju\u201c radi pru\u017eanja la\u017enih informacija.<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n <section class=\"card\">\r\n <h2>5. Neispravnost usluge<\/h2>\r\n <p>\r\n Ukoliko Webthly ne uspe da isporu\u010di uslugu usled uporne tehni\u010dke gre\u0161ke sa na\u0161e strane koja traje du\u017ee od 72 uzastopna sata, mo\u017eete ostvariti pravo na srazmeran kredit ili povra\u0107aj novca za pogo\u0111eni period, isklju\u010divo prema na\u0161oj proceni.\r\n <\/p>\r\n <\/section>\r\n\r\n <section class=\"card\">\r\n <h2>6. Obrada povra\u0107aja novca<\/h2>\r\n <p>\r\n Odobreni povra\u0107aji novca bi\u0107e procesirani nazad na originalni na\u010din pla\u0107anja u roku od 5\u201310 radnih dana. Imajte na umu da Va\u0161oj banci ili izdavaocu kreditne kartice mo\u017ee biti potrebno dodatno vreme da proknji\u017ei transakciju.\r\n <\/p>\r\n <\/section>\r\n\r\n <section class=\"card\">\r\n <h2>7. Kontaktirajte nas<\/h2>\r\n <p>\r\n Da biste razgovarali o problemu sa naplatom ili zatra\u017eili pregled za povra\u0107aj novca, molimo Vas da kontaktirate na\u0161 sektor za naplatu:\r\n <\/p>\r\n <p>\r\n <strong>OM Media \/ Webthly<\/strong><br>\r\n E-mail: <a href=\"mailto:info@webthly.com\">info@webthly.com<\/a><br>\r\n Adresa: Otad\u017ebina 3, 71123 Isto\u010dno Sarajevo, BiH\r\n <\/p>\r\n <\/section>\r\n\r\n \r\n <\/main>\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politika povra\u0107aja novca | Webthly Politika naplate Politika povra\u0107aja novca Ova Politika povra\u0107aja novca obja\u0161njava uslove pod kojima Webthly (brend kompanije OM Media) vr\u0161i povra\u0107aj […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-399","page","type-page","status-publish","hentry"],"yoast_head":"\n<title>Refund Policy - 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